Refund policy

Because most of what we make is custom and made to order, we handle returns a little differently.

Custom & personalized items (custom caps, personalized leather, anything decorated with your logo or text): These are made just for you and can't be returned or refunded once production starts. That's exactly why we send a free digital proof and offer unlimited revisions before we make anything — please review your proof carefully, since approval means we're cleared to produce.

Non-personalized goods (ready-made leather goods, hat bands, etc.): Return within 14 days of delivery in unused, original condition for a refund or exchange. Buyer covers return shipping unless the item arrived damaged or incorrect.

Damaged or wrong items: If anything arrives defective, damaged, or not what you approved, email tucawae@gmail.com within 7 days with photos and we'll make it right — repair, replacement, or refund.

Handmade and hand-dyed items vary slightly piece to piece; natural variation isn't a defect.